General Emergency: 191 | Tourist Police: 1155 | Ambulance: 1669 | Fire: 199
Bangkok Hospital Phuket direct (English, 24h): 076-254-425
After six years living in Phuket, I've learned that emergencies don't announce themselves politely. The motorbike comes off the road at midnight, the chest pain starts on a Sunday, the passport disappears on arrival day. What determines the outcome is often whether you have the right number already saved in your phone.
This page collects every emergency and important contact number you might need in Phuket — police stations by area, hospitals, embassy hotlines, utilities, mental health support, and more. Bookmark it. Screenshot the core numbers section. Email it to yourself.
Core Emergency Numbers
Phuket Police Stations by Area
Phuket is divided into three main districts (Mueang, Kathu, Thalang) plus Phuket City. Knowing which station covers your area speeds up response and report-filing. For any serious incident, always obtain a police report before leaving the station — you'll need it for insurance claims.
| Station | Phone | Areas Covered | Address |
|---|---|---|---|
| Phuket City Police (Main) | 076-212-046 | Phuket Town, Old Town, Talad Yai | 36 Phang Nga Road, Phuket Town |
| Patong Police | 076-340-069 | Patong Beach, Bangla Road area | Phisai Road, Patong |
| Kathu Police | 076-311-015 | Kamala, Surin, Kathu town, Kalim | Wichit Songkhram Road, Kathu |
| Chalong Police | 076-381-028 | Rawai, Nai Harn, Chalong | Chao Fa East Road, Chalong |
| Thalang Police | 076-311-025 | Bang Tao, Laguna, Cherng Talay, Layan | Thepkrasattri Road, Thalang |
| Karon Police | 076-396-305 | Karon Beach, Kata Beach | Karon Road, Karon |
| Highway Police | 076-211-068 | Route 402, Bypass Road, major highways | Phuket Town area |
| Tourist Police (Patong) | 076-344-015 | Patong tourist area office | Thaweewong Road, Patong |
📋 Always Get a Police Report
Whether it's a stolen phone, motorbike accident, or assault — file a report at the station immediately. Insurance companies, embassies, and card providers all require an official Phuket police report. Bring your passport. Reports are issued same-day for most incidents.
Hospitals — Emergency Contacts
Phuket has three main hospital categories: international private (Bangkok Hospital, Siriroj Private Wing), government (Vachira Phuket, Patong Hospital), and specialist. For serious emergencies, Bangkok Hospital Phuket has the most complete international-standard trauma and ICU capabilities on the island. For less serious matters on a budget, Vachira Phuket Hospital offers genuine quality at significantly lower cost.
See our complete Phuket healthcare guide for hospital comparisons, costs, and which hospital is best for different situations.
| Hospital | Emergency | Type | Location | Notes |
|---|---|---|---|---|
| Bangkok Hospital Phuket | 076-254-425 | Private (international) | Yaowarat Road, Phuket Town | Best A&E. 24h English. Air evacuation arrangements. |
| Siriroj Hospital | 076-249-400 | Private / Government | Yaowarat Road, Phuket Town | Well-regarded for surgery. English-speaking staff. |
| Vachira Phuket Hospital | 076-361-234 | Government (public) | Yaowarat Road, Phuket Town | Main public A&E. Lower cost. Busy, longer waits. |
| Health International Hospital | 076-609-222 | Private | Wichit Songkhram Road | Good for Kathu/Kamala/Surin area. |
| Patong Hospital | 076-342-633 | Government | Phuttamonton Road, Patong | Nearest hospital for Patong beach emergencies. |
| Mission Hospital Phuket | 076-237-220 | Private | Thepkrasattri Road | Convenient for Thalang / Bang Tao area. |
Save your health insurance provider's 24-hour emergency number separately from your policy documents. In a real emergency you need to call them before or alongside going to hospital — they can arrange direct billing with Bangkok Hospital Phuket and authorise evacuations. If you don't yet have cover, our health insurance guide explains what to look for in Phuket.
Health Insurance for Phuket
One medevac flight or ICU stay can cost ฿500,000+. Comprehensive cover with air evacuation should be your first financial move after arriving.
Compare Health Insurance Plans →Embassy & Consular Emergency Lines
Most embassies are in Bangkok, but all major ones have 24-hour emergency lines for citizens in distress — arrests, serious accidents, deaths, passport emergencies. These lines are specifically for emergencies outside office hours; regular visa enquiries should go through normal embassy channels.
| Country | Emergency Line | Notes |
|---|---|---|
| 🇬🇧 United Kingdom | 02-305-8333 | British Embassy Bangkok — 24h emergency for UK nationals |
| 🇺🇸 United States | 02-205-4000 | US Embassy Bangkok — 24h American Citizen Services emergency |
| 🇦🇺 Australia | 02-344-6300 | Australian Embassy Bangkok. Also Consulate Phuket: 076-605-155 |
| 🇨🇦 Canada | 02-636-0540 | Canadian Embassy Bangkok — 24h consular emergency |
| 🇩🇪 Germany | 02-287-9000 | German Embassy Bangkok — emergency line after hours |
| 🇫🇷 France | 02-657-5100 | French Embassy Bangkok — consular emergency |
| 🇳🇱 Netherlands | 02-309-5200 | Dutch Embassy Bangkok — 24h emergency |
| 🇸🇪 Sweden / Nordics | 02-263-7200 (SE) | Swedish Embassy Bangkok. DK: 02-343-1100. NO: 02-261-0044. |
| 🇨🇭 Switzerland | 02-674-6900 | Swiss Embassy Bangkok |
| 🇮🇱 Israel | 02-204-9200 | Israeli Embassy Bangkok |
| 🇷🇺 Russia | 02-234-9824 | Russian Embassy Bangkok |
| 🇯🇵 Japan | 02-207-8500 | Japanese Embassy Bangkok |
| 🇨🇳 China | 02-245-7032 | Chinese Embassy Bangkok — consular emergency |
If you cannot reach the Bangkok embassy, call Tourist Police (1155) — they have protocols for foreign nationals in distress and can help contact your consular representative.
Mental Health & Crisis Support
Phuket's expat experience is enriching but not without its hard moments — isolation, relationship strain, business pressures, grief far from family. These services exist:
| Service | Number | Language | Hours |
|---|---|---|---|
| Thai Mental Health Hotline | 1323 | Thai (some English) | 24 hours |
| Samaritans Thailand | 02-713-6793 | English | Daily 12:00–22:00 |
| Bangkok Hospital Psychiatry (Phuket) | 076-254-425 | English | 24h (walk-in A&E) |
| Addiction/Substance Support | 1165 | Thai | 24 hours |
| Domestic Violence (MSDHS) | 1300 | Thai/English | 24 hours |
| Child Protection | 1300 | Thai/English | 24 hours |
Mental health support is genuinely more accessible in Phuket than many expats expect — Bangkok Hospital has English-speaking psychiatrists and therapists, and several private counsellors operate in the Bang Tao / Laguna area serving the expat community. Reaching out early is always the right call.
Utilities & Infrastructure Emergencies
| Service | Number | Notes |
|---|---|---|
| Electricity (PEA) | 1129 | 24-hour power outage reporting. Phuket PEA office: 076-221-166 |
| Water (PWA) | 1662 | Water supply emergencies. Phuket office: 076-215-100 |
| Gas (PTT) | 1365 | Gas leak emergency hotline. Leave area first, then call. |
| Telephone (CAT/TRUE) | 1237 / 1242 | Landline/internet outage. AIS: 1175, True: 1242, DTAC: 1678 |
Immigration & Legal Emergencies
See our complete Phuket visa guide for detailed information on visa types and requirements.
| Authority | Number | Address | Hours |
|---|---|---|---|
| Phuket Immigration Office | 076-202-100 | Chalong Bypass Road (Rte 4021), past Chalong Circle | Mon–Fri 8:30–16:30 |
| Immigration Division 1 (Bangkok, urgent) | 02-141-9889 | Government Complex, Chaeng Watthana Road | Mon–Fri 8:30–16:30 |
| Phuket Land Transport Office (LTO) | 076-213-260 | 44 Chalermprakiat Road, Rassada | Mon–Fri 8:30–16:30 |
| Thai Bar Association (Legal Aid) | 02-629-1430 | Bangkok (call for Phuket lawyer referral) | Office hours |
| National Anti-Corruption Commission | 1205 | Nationwide | 24 hours |
Specialised Emergency Services
| Service | Number | Notes |
|---|---|---|
| Marine Police / Diving Incidents | 076-343-012 | Chalong Pier area. Also VHF Ch 16. |
| Poison Center | 1367 | 24-hour, Thai and English. For drug overdose, chemical exposure, animal bites. |
| Disaster Warning (DDPM) | 1784 | Tsunami, flood, storm warnings. Sign up for SMS alerts. |
| Soi Dog Foundation (Animal Rescue) | 076-681-013 | Injured animals, stray dog aggression. Off Route 4027 near airport. |
| Chalong Animal Hospital (24h) | 076-381-125 | Emergency vet. Chao Fa East Road, Chalong. |
| Consumer Protection (OCPB) | 1166 | Scams, price fraud, tourism complaints. |
| Anti-Human Trafficking | 1300 | Ministry of Social Development, 24 hours. |
What to Do in Phuket's Most Common Emergencies
Motorbike Accident
Call 191 immediately. Photograph the scene, the other vehicle, and any injuries before moving anything if it's safe to do so. Exchange details with other parties. Do not accept cash settlements at the roadside — go to Chalong Police (076-381-028) for accidents in the south, Kathu Police (076-311-015) for the west coast, Thalang Police (076-311-025) for the north. Get a police report: your insurance claim requires it.
Medical Emergency
Dial 1669 for ambulance or go directly to Bangkok Hospital Phuket (076-254-425) which has the fastest and most capable international A&E. Call your health insurance emergency line at the same time — they need to authorise treatment and can arrange direct billing. Don't go to Patong Hospital for serious emergencies; get to Phuket Town.
Theft or Robbery
Call Tourist Police (1155) first — they speak English and can dispatch the nearest officer. Then go in person to file a report at your nearest station. Keep your police report reference number for insurance, bank, and embassy procedures. For credit card theft, contact your bank immediately to block the card — many Thai bank apps have one-tap card blocking.
Tsunami Warning
Don't wait for instructions — move inland and uphill immediately when you hear the beach warning sirens. The beach warning towers on Patong, Kamala, Kata, Karon, Surin, and Bang Tao beaches all test their sirens at noon on the 26th of each month. Know what they sound like. Your nearest elevated ground in Rawai is the hills behind Nai Harn lake; in Patong, move to Patong Hill Road immediately.
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